Software Support

Technical Support


“Very efficient, very easy-to-use, very user friendly.Web Touch is very useful in terms of improving customer service and being able to answer customers efficiently."

Web Touch focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solution for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies.

The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 50%.

Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support. We can provide you with shared representatives or support personnel dedicated full time to your products. We work with every client to ensure that our representatives match closely with the needs of our client companies.

The support you need for your hardware and software

Our technical support specialists, cognitive computing capabilities, advanced analytics, parts network and global footprint help you proactively prevent downtime and keep your systems running.

Your IT environment might be complex, but supporting it doesn't have to be.

Quickly resolve IT issues

Use our cognitive technologies to realize faster response times and resolve problems on the first attempt.

Boost productivity

Increase output through IBM integrated, proactive support and flexible delivery choices, such as onsite or remote assistance.

Outthink your competition

Apply our expertise to help transform your infrastructure to be more resilient, powerful, flexible and cost-effective.